AugmentIT 360
Expert IT Support. Infrastructure Monitoring. Cybersecurity Monitoring.
Your Extended IT Operations Team
As your business grows, your IT environment becomes more complex — but your internal IT team may not grow at the same pace.
AugmentIT 360 extends your IT team’s capabilities with the expertise, monitoring and operational support needed to keep your technology reliable, secure and under control.
You stay in control of your IT environment. We work alongside your team as your Extended IT Operations Team.
More IT Capability Without Building a Bigger IT Team
Your IT team shouldn’t have to do everything.
AugmentIT 360 provides additional technical capability when your team needs it — helping reduce operational workload, improve visibility and address specialist requirements without having to build every capability internally.
It combines expert support, proactive infrastructure monitoring and cybersecurity monitoring into one integrated service
Three Core Capabilities
Expert IT Support
Get access to additional technical expertise for day-to-day operations and complex issues.
- • L2/L3 technical support
- • Server & infrastructure troubleshooting
- • Network & firewall support
- • Microsoft 365 & cloud support
- • Backup & recovery assistance
- • Vendor coordination
- • Technical advisory & escalation
Infrastructure Monitoring
Know what’s happening across your IT environment before users become aware of a problem.
- Servers & virtualization
- Network & firewalls
- System availability & performance
- Storage & capacity
- Critical services
- Backup monitoring
- Backup monitoring
Cybersecurity Monitoring
Gain continuous visibility into security events and potential threats.
- Endpoint security monitoring
- Firewall & identity events
- Suspicious activity
- Security alerts
- Vulnerability visibility
- Incident escalation
More IT Capability Without Building a Bigger IT Team
AugmentIT 360 is not about replacing your IT department.
Your team retains ownership of the business, users, technology strategy and priorities.
We provide the additional:
Expertise
Specialist technical capabilities when required.
Security
Greater visibility into cybersecurity events and risks.
Security
Greater visibility into cybersecurity events and risks.
Capacity
Additional operational support when your team is overloaded
Visibility
Continuous monitoring of critical systems and infrastructure.
From Reactive IT to Proactive IT Operations
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Designed for Growing UAE Businesses
AugmentIT 360 is ideal for organizations that:
- Have an existing IT team but need additional capability
- Have 50–300+ IT users
- Depend heavily on technology for daily operations
- Operate across multiple locations
- Are managing increasingly complex infrastructure
- Need specialist IT or cybersecurity expertise
- Want more proactive IT operations without continually increasing headcount
Design Beyond Boundaries
Understand where your IT operation stands today.
Our assessment reviews key areas including infrastructure, network, Microsoft 365, cybersecurity, backup, monitoring and IT operations.
We’ll identify potential gaps and discuss where additional IT capability could make a difference.
