Services
You don’t have to stop and deal with IT problems regularly; no one does. But the reality is that the average non–technical employee still spends at least 20 minutes daily dealing with tech problems. Everything from workstations freezing to printers not printing keeps your staff from doing their jobs regularly. In a perfect world, you’d be able to hire people to look after your tech stack, but that’s not always possible.
So what’s stopping you from getting the support you need?
It seems like the easy solution would be to hire more staff, but that’s not always possible because…
Hiring people is expensive
A single IT specialist costs around AED 100,000 once you factor in all the benefits. And the cost goes up when you need people with more profound technical knowledge.
You don’t have time to hire
Sometimes, you’re just too busy. You might need staff, but the effort it takes to find, hire, and train someone is too high.
There aren’t enough skilled people available.
The talent shortage in IT is a problem for anyone looking to hire. 60% of jobs need to be fulfilled after 12 months, so finding the exact people you need can be challenging.
Luckily for you, that’s where fully managed IT support from a managed services provider (MSP) can help.
Outsource your IT department. Focus on business. Get more done. Managed IT Services
Fully managed IT agreements remove technical problems from your to–do list, so you can better serve your customers
Fully managed support is...
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A way of gaining access to your business’s talent and expertise to thrive without hiring.
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Your key to gaining back a full day of productivity each month for each non-tech person on your staff
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MSPs help you fill the gaps in your business by providing top-tier tech support, strategy, and planning and helping push strategic technical initiatives forward.
Helpdesk services
The bread and butter of the MSP world. We bring best–in–class helpdesk services to your business, so you and your staff can save time trying to solve problems you may need to gain the skills to solve. Depending on your needs, we offer Level–1, 2, and 3 helpdesk support. If something goes wrong, you can reach them 24 hours a day, seven days a week, by email, chat, or phone.
IT Consulting Services
You know your business needs an IT boost, but you don’t have the time to become an expert. When planning out business growth, guessing which pieces of technology can help your business isn’t ideal. It would be best if you had people who deeply understand the landscape and which new (and existing) tech can help your business grow and thrive.
Flexible service
With fully managed IT agreements, you get precisely what your business needs. And, because you’re not locked into a contract, if your needs change, you can easily add additional support.
Better control over spending
We don’t lock you into a contract, and you don’t have to pay upfront. You pay for what you need each month, allowing you to create predictable budgets that don’t vary unless you want them to. Plus, there are never surprise fees or gotcha charges, ever.
Advanced support
You’re not just going to be told to turn it off and back on again. You get people who don’t stop trying until your problems are solved. If we can’t solve the problem remotely, we show up in person to deal with the problem first–hand
What kind of IT support does your business need?
You don’t need a one–size–fits–all approach for your business. It would be best if you had a customized plan that solves the exact problems that you have in–house. That’s why we work closely with you to help put together the ideal service agreement for your business.
The services you get might include:
Service agreements built for your business
The services we provide depend on what you need. We work closely with you to assess your needs, learn about your business, and help you get the exact level of care you need to thrive.
Our Services
Your organization has its own unique challenges and characteristics. We understand that better and we serve as an extension of your team. Make the most out of your technology investments with our service offerings – because bringing people and technology together is what we do best. Explore our managed and consulting services below and learn how we can help you to achieve better business outcomes.
Managed Security Services
DWS works with high–profile vendor solutions to give you the right package around all your solutions and compliance. For example, we can provide and build advanced security
operations to center and revitalize your governance
Managed IT Services
Our rich portfolio of services spans the entire IT management life cycle and covers infrastructure management, infrastructure consulting, enterprise networking, end user computing, enterprise security, IT infrastructure operations management and transformation services.
Managed Cloud Services
Take Your Business Further with Managed Cloud Services – Stay at the cutting–edge of the Information Age. Get cost–effective, future–proof, secure, and robust managed cloud services.
Security Consulting Services
We’re firm believers in the managed cybersecurity model, which provides companies with ongoing vigilance and proactive cybersecurity protection for a flat monthly fee. However, we understand there are times when one–time engagements best suit our clients’ needs.
IT Consulting Services
We provide IT consulting services including enterprise application integration to enhance your IT infrastructure and ensure it is flexible enough to integrate and evolve to the growing business demands. With our consulting services, you have access to cutting edge IT integration solutions scale as per your business needs.
