hybrid workspace

These new Microsoft 365 features help significantly in
the new normal – Hybrid Work

These new Microsoft 365 features help significantly in the new normal – Hybrid Work Hybrid work is quickly becoming the norm, and Microsoft has responded to this shift by improving Microsoft 365 to address the challenges that come with the hybrid work setup. Specifically, Microsoft has added tools and features that allow hybrid workers to be more efficient and collaborative. If you’re implementing hybrid work, here are some Microsoft 365 updates you should be excited about. Microsoft Digital Contact Centre Platform An MSP is a company that offers comprehensive IT support and management for businesses. They can typically provide everything from 24/7 help desk support to network monitoring to data backup and disaster recovery services. They also offer other IT services, such as cybersecurity and cloud computing. Unlike traditional IT services providers, MSPs proactively manage their clients’ IT systems for a flat monthly rate. Excel Live Last year, Microsoft introduced PowerPoint Live, a feature that allowed participants in a Microsoft Meeting to actively interact with presentations in real time. This year, Microsoft applies the same idea to the Excel app, giving us Excel Live. To access Excel Live, simply select the Share tray in Teams, scroll down to Excel Live, and select the Excel workbook you’d like to share with the meeting participants. Whether you’re working on a sales report or analyzing financial data, your team can process data in real-time and jump right in to edit a workbook without switching between apps and leaving the meeting screen. Microsoft Viva Microsoft Viva is an employee experience platform that fosters connection, growth, purpose, and insight. Viva in Microsoft 365 offers two key services, Viva Connections and Viva Engage. Viva Connections Viva Connections provides employees with timely news, relevant conversations, and other resources all in one place. Not only does it offer a personalized and branded employee experience, but it also appears in the apps that employees use every day, like Microsoft Teams.  By connecting everyone in the company, Viva Connections unites employees around the organization’s vision and mission and top priorities. Viva Connections can also be deployed with minimal effort, as it builds on Microsoft 365’s existing capabilities, like Yammer and SharePoint. Viva Engage Viva Engage bonds people throughout the company regardless of location or time. By using the Viva Engage app in Teams, organizations can strengthen community ties, leadership engagement, and knowledge sharing while employees build their own professional networks. Viva Engage can also serve as the platform where employees connect with mentors and colleagues, brainstorm or crowdsource ideas, highlight their experience, and find belongingness in various communities at work. Teams Connect Shared Channels With this feature, you can work together with people both in and out of your organization in one central space. It pushes the boundaries of what’s possible when it comes to collaboration, as it enables everyone to communicate, meet, share files and ideas, and create apps together regardless of location and which company they work for. To start collaborating with users from an external Microsoft 365 organization, you’ll need to set up B2B direct connect. Note that you need to configure this setting for every company you wish to communicate with. Another way to connect with all external organizations is to enable shared channels with them. These are just a few features in Microsoft 365 that cater to hybrid workers.To learn more about how our Microsoft 365 and Cloudservices can benefit your business, get in touch with us today.

These new Microsoft 365 features help significantly in
the new normal – Hybrid Work
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How to secure your hybrid workspace, the new reality

How to secure your hybrid workspace, the new reality As the world adopts new ways of working, like hybrid working, we’re discovering that the security needs of this IT environment are slightly different from the needs of the traditional office structure.     This change in requirements is mostly driven by the fact that employees are now spread out over a greater distance and no longer working from a single location (or a handful of locations). With a more distributed workforce, you effectively have a series of tunnels to your business from the outside that need to be secured. And, on top of that, all of these tunnels and remote offices need to be monitored to ensure that if anything goes wrong, the issue doesn’t lead to a massive data breach in your business. What you need to do to properly secure your hybrid workspace? Keeping your hybrid office setup safe can be a challenge because of how distributed your team is, your team may end up being, but if you take the time to build in security from day one, you’re going to be in a much better place. By taking the time to understand the challenges early and addressing them before they become a security emergency, you’re saving yourself a ton of money, time, and hassle down the road (and possibly even saving your business).     Secure access If you’re letting your team access work data without requiring a VPN, it’s not a matter of if you’re attacked by cybercriminals, it’s when. Making sure that your team not only has a VPN to use, but also that they know how to use it properly is a critical first step in protecting your hybrid office setup.     The best systems use an automated approach where team members use preconfigured computers that will not log-in to your network without proper authentication. These setups are nice because they give you more control over the protocols that are in place and remove human error from the process. The last thing you want is someone quickly logging into their work account to send an email, for example, but forgetting to use the VPN because they’re in a hurry.     Strict access control for employees Along with VPNs, there is a need for strict access control for anyone who needs to use your network. At its most basic, you need two-factor authentication or multi-factor authentication that requires anyone to verify themselves any time they wish to access the network. On top of strong authentication practices, you’ll need role-based access control (RBAC) to make sure that if anything does happen, you’re able to mitigate the damage. With RBAC, employees can only access the parts of your network that are critical to their jobs. This makes it harder for cybercriminals to gain access to all your data because, if they do get into your network, they’re more or less locked in a small room, rather than gaining access to everything. Network monitoring It’s not enough to simply install security software and monitor your network. You need to make sure that your staff knows what good security practices look like. That’s where training comes in.     You can’t rely on people reading through documentation and remembering everything. Some folks will learn, but others will forget, won’t understand, or just don’t do it. Security training gives you and your team hands-on experience that helps them learn best practices. It helps to include security drills or tests, as well, like sending out fake phishing emails to employees to make sure the training sticks. All it takes is one employee not paying attention when they check their email to compromise your entire company. Physical security and training It’s easy to forget about physical security when staff isn’t in the office, but you need to make sure that people keep this in their heads when working remotely. A lot of this is about creating good habits, like not walking away from your computer and leaving it unlocked, especially if you’re working in public or a shared office/coworking space. Need help securing your hybrid workspace? If you’re thinking about creating a hybrid working environment for your team and want help securing it, let’s talk. We’ve been helping people secure their offices for more than 20 years and have all the skills necessary to implement strong remote working practices. We can also spend time with your team to train them on the best practices and help them create habits that are going to keep your business safe.

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